Our user experience designers ensure that your software solution meets the real requirements of your users. We assess the status quo using methods such as a heuristic evaluation or a cognitive walkthrough. This allows us to determine the extent to which current usability standards are met and where there is potential for modern interaction design. We translate the user requirements validated by user research into personas and user journeys, from which we then derive user flows and navigation concepts. Depending on the requirements, we then design user interfaces (HMI) on screens or interaction with voice (voice UX).
With design thinking, we solve problems in a user-centred way and ensure a common understanding across silos and departments. In workshops, we move through the Double Diamond in teamwork. First, we explore the problem space and then enter the solution space with a clear definition of the problem. In the ideation phase, we use numerous creative methods and a great deal of empathy for the users to create a prototype idea. We validate this through testing in a realistic setting, even before any programming effort is required.
User research is an essential part of human-centred design (HCD). Qualitative and quantitative methods reduce the risk of undesirable developments. They reduce the unconscious influencing of decisions through so-called ‘cognitive bias’. To analyse requirements, we identify user and target groups and conduct interviews to uncover potential for a software product or individual features. In job shadowing sessions, we accompany end users in their day-to-day work and learn from them. We also regularly test our software solutions in usability tests with users in the context of use.
In user interface design (UI design), we harmonise usability engineering with aesthetic design and accessibility - in the form of GUIs and VUIs (graphical/voice user interfaces). We use the Figma design tool to create, maintain and expand design systems in order to work efficiently with developers and ensure consistent branding. We know the industry standard guidelines (Apple Human Interface Guidelines, Google Material Design) and find the optimal solution for your product for a seamless experience on different devices.
Whether validating rough ideas or optimising features: We test with prototypes (‘click dummies’). In early phases, we use simple low-fidelity prototypes, for example wireframes, which are limited to the essential information structures. In later phases, we use interactive high-fidelity prototypes. These are worked out in great detail: Colours, images, final texts and animations give the feeling of a ‘real programmed’ application.
UX tests are used to evaluate designs. In the classic usability test (colloquially ‘user test’) under laboratory conditions, we find potential for optimisation. We offer testing with eye tracking (Tobii Pro Glasses 3) to additionally record eye movements. For an accessible application (accessibility), we check compliance with the WCAG guidelines. For formative evaluations of medical devices, we document everything relevant and comply with IEC 62366 (usability of medical devices).
